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Exchanges and returns

Exchanges and returns
9 May, 2017 admin

Exchanges and returns

30 days to change your mind.

Stone by Stone accepts returns on purchases made at our online store within 15 days and exchanges within 30 days.

In physical stores we allow only the exchange of an item purchased on online store within 15 days.

Online purchase

To make the exchange/return the product must be submited in its original conditions of purchase and must be accompanied by the receipt.

If the exchange/return is performed by mail post (CTT), the postage and shipment shall be borne by the client, except within 14 days from the date of purchase of the product, in this situation  Stone by Stone should reimburse the consumer of all payments received, including the costs of delivery of the product in accordance with paragraph 2 of article 13

If the exchange/return is attributed to defective article, after the reception of the article and also after Stone by Stone checked it all, we will assume the expenses of expedition.

In case of a recall, if motivated by default, the value of your purchase will be returned in the same means of payment or by bank transfer.

Address for exchanges and returns: Avenida do forte nº8 Edifício Pujol , fração i2, 2790-072 Carnaxide

Personal sales assistant

You can contact our sales assistance for any questions related to your online purchase.

  • Exchanges/returns
  • Sizes
  • Stock articles
  • Dispatch or orders

For products purchased in store should go to the nearest store or, preferably, the shop where you bought your product.