Free Shipping to Europe - Free Deliveries until 6pm
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Deliveries in 5-7 business days
Sales Assistant
+351 926 894 624
11:00-12:30H and 13:30-15:30H
Monday to Friday

FAQ’s

Can I exchange or return a product purchased on sale?

Stone by Stone does not differ products bought on sale. For more details please see our area about “Exchanges and Returns”.

What size of ring should I buy?

Online, Stone by Stone  offers a guide of sizes so that you can order your size correctly. For more details please see our area “Perfect Ring”.

How can I pay my order?

Stone by Stone provides as a means of payment credit card, Paypal, bank transfer and cash machine. If you select bank transfer or ATM, you will receive via email the data to make the payment, and, by bank transfer, you must send proof of payment to our email [email protected] followed by your order reference.

What is the delivery date of my order?

Stone by Stone offers two methods of orders’ dispatch:

In store – If the store is selected by the customer, the delivery time will be of 5 working days, without any additional shipping costs.

By post mail (CTT) – You will receive your order within 3-5 business days, with free shipping to Portugal. This is a free servisse for our clients in Portugal; for foreign dispatch there is an addictional fee which depends between 5€ and 10€.

Using this order dispatch you can follow the status of your order through a registration number of dispatch, which may be provided by email. If you want to track your order please contact [email protected] to request this service, the e-mail must have the name and the order number.

Your order will be dispatched after the respective payment.

In case you choose to wire transfer please send the respective proof of payment to our e-mail [email protected], in which you should include the reference of your order as well as your identification. Our orders will only be shipped after reception of the proof or confirmation of payment.

The Jewellery Stone by Stone is warranted?

The warranty of Stone by Stone has the validity of 2 years from the date of purchase.

During the warranty period the product that present manufacturing defects will be repaired free of charge or will be replaced by a similar model, if your repair is not possible. The product must be accompanied by the respective invoice of purchase.

Excluded from warranty are the materials subject to decay, oxidation, loss or misplacement, damage caused through coups, improper use, inadequate maintenance,negligence, improper handling, unauthorized modifications, repairs, accidents or normal wear and tear.

The Stone by Stone jewellery can be repaired?

The Stone by Stone jewellery can be repaired, however it depends on the piece and the type of damage.

This repair may be subject to budget if:

  • If we check the misuse of the piece;
  • The piece exceed 2 years warranty;
  • The client does not present the purchase proof.

Stone by Stone does not make arrangements for other brands.

What care should I take with my Stone by Stone jewelry?

Stone by Stone provides a care guide to your jewelry so that it stays in its original condition for as long as possible. See General Care.