Common questions

Have a question regarding your purchase at Stone by Stone?

  • Which is the delivery time for my order?

    Stone by Stone send is packages all over the world. We have different shipping methods, depending on the country of delivery.

    Portugal

    Stone by Stone has four methods of shipping orders:


    Pick-up in store - The store is selected by the customer, and the delivery time will be 8 working days, without any additional cost of shipping.


    Shipping Company- All purchases are dispatched within the next two business days, and from the moment of dispatch, they are delivered within one to two business days. For deliveries in mainland Portugal.


    Express Delivery - Exclusive to parcels dispatched to postal codes 2790 to 2799, 1000 to 1679 and 1690 to 1998. Orders placed with a confirmed payment until 11 am are dispatched on the same day and delivered until 6 pm. Orders placed after 11 am with confirmed payment will be delivered the next business day until 6 pm


    By Post - All purchases made are dispatched within the next 2 business days, and from the moment of dispatch, they are delivered in one to two days to Madeira and two to four days to the Azores. For deliveries to the Portuguese Islands.


    United Kingdom

    Stone by Stone sends you package by a shipping Company, DPD, delivered in four to six business days.


    All other Countries


    Stone by Stone sends you package by post.


    Due to Covid-19 orders may take longer to be delivered.


    All products are subject to existing stock. In the event of a temporary or permanent stockout, the customer will be informed and whenever possible an alternative of products with similar characteristics is suggested. If it is not possible, the money will be returned in full, without any additional cost.

    All prices indicated are in Euros with VAT included at the legal rate in force, with an invoice for the products purchased with the order being sent.










    Stone by Stone sents your packages by DPD carrier, the estimated delivery time is 4 to 6 business days.

    All products are subject to existing stock. In the event of a temporary or permanent stockout, the customer will be informed and whenever possible an alternative of products with similar characteristics is suggested. If it is not possible, the money will be returned in full, without any additional cost.

    All prices indicated are in Euros with VAT included at the legal rate in force, with an invoice for the products purchased with the order being sent.


  • What's the value of shipping?

    The shipping cost are:

    Portugal: €3,95, free shipping on purchases over €25
    United Kingdom €6.00, free shipping on purchases over €50
    European Union: €5,00
    Rest of the world: €7,00

    The product is packed with great care to avoid damage during transport in order to ensure full customer satisfaction.

    In case of the need for a second shipment due to insufficient address or unknown recipient, due to a mistake or gap by the customer - this shipment, regardless of the value of the order, will be borne by the same..

  • How can I pay my order?

    Stone by Stone offers credit card, Paypal, Bank Transfer, ATM and MBWay as payment methods.
    In the case of selecting bank transfer or ATM, you will receive the data to make the payment via e-mail, and if you choose bank transfer, you must send proof of payment to the e-mail [email protected] followed by the reference of your order .
  • What is the validity of an ATM reference?

  • Does Stone by Stone Jewellery have warranty?

    Every piece of Stone by Stone is covered by our two year warranty. Should your jewellery suffer a breakage or tarnishing due to a manufacturing defect, we are committed to ensuring that your piece is repared or replaced at no cost to yourself if returned in under two year of receipt of the product.

    Parts subjected to oxidation, deterioration, lost or misdirection are excluded from warranty.

    To ensure your Stone by Stone pieces stay bright and shiny for as long as possible, keep them away from chemicals such as perfume and chlorine, and store them in a cool dry place in an individual pour of box to avoid your jewellery tangling or scratching each other.

    If you have any questions, please do Contact Us
  • Can I exchange or return a product purchased on sale?

    Our Exchange & Returns policy is the same for all kind of products and promotios. Please check Exchanges & Returns.
  • Can Stone by Stone jewelery be repaired?

    Stone by Stone jewelry can be repaired, depending on the type of piece and repair.

    This repair can be subject to budget if:

    • The damage of caused by misuse;
    • The piece exceeds two years warranty;
    • The customer has no proof of purchase.

    Stone by Stone doesn't make repair on other brands pieces.

  • How to make an order

    Buying in Stone by Stone is easy:

    1. Find tou favourite item
    2. Choose the size
    3. Add it to your bag
    4. Go to the checkout
    5. Select your adress
    6. Insert your billing data
    7. Confirme your order
    8. Select your payment metod

    Now you only have to wait for your order to arrive, Thank you!

  • Which size should i choose?

    Stone by Stone online provides a Size Guide so you can order your size correctly.

    Stone by Stone wants complete satisfaction with your online purchase, so please consult the table below to find out what size you should order. To better satisfy your order, follow step-by-step how to measure your ring.

    Step 1

    Choose one of your rings, one that is not damaged and as is natural shape.

    Step 2

    Measure the diameter of the widest point of the ring.

    Step 3

    Compare the measures em millimeters with our sizes and find the idealsize for you.
    If you don't get an equal measure to ours, always choose the size above.

     Regular Rings

    Measured Diameter (millimeter)Stone by Stone Size Universal Size
    15mm a 16mmMidi488
    16mm to 16,5mm XS5010
    16,5mm to 17mm S5212
    17mm to 18mmM5414
    18mm to 18,5mm M/L5616
    18,5mm to 19mm L5818

    Adjustable Rings

    This kind of rings can be used on several fingers, according to the dimensions of the table below.


    Measured Diameter (millimeter)Stone by Stone SizeUniversal Measure
    16mm to 17,5mmXS to M50 to 5410 to 14
    17,5mm to 19mmM to L54 to 5614 to 16
    18mm to 19mmM/L to L56 to 6016 to 20


  • Which care should I take with my Stone by Stone jewelry?

    Stone by Stone provides a guide to take care of your jewelry so that they remain in their original condition for the longest possible time. See General Care.
  • How to consult the daily price of noble metals?

    You can consult the daily price of precious metals on kitco.com or lbma.org.uk
    This information is also available on the Banco de Portugal website.