Common questions

Have a question regarding your purchase at Stone by Stone?

  • What's the value of shipping?

    The shipping cost are:

    Portugal: €3,95, free shipping on purchases over €25
    United Kingdom €6.00, free shipping on purchases over €50
    European Union: €5,00
    Rest of the world: €7,00

    The product is packed with great care to avoid damage during transport in order to ensure full customer satisfaction.

    In case of the need for a second shipment due to insufficient address or unknown recipient, due to a mistake or gap by the customer - this shipment, regardless of the value of the order, will be borne by the same..

  • How can I pay my order?

    Stone by Stone offers credit card, Paypal, Bank Transfer, ATM and MBWay as payment methods.
    In the case of selecting bank transfer or ATM, you will receive the data to make the payment via e-mail, and if you choose bank transfer, you must send proof of payment to the e-mail [email protected] followed by the reference of your order .
  • Can I exchange or return a product purchased on sale?

    Our Exchange & Returns policy is the same for all kind of products and promotios. Please check Exchanges & Returns.
  • Can Stone by Stone jewelery be repaired?

    Stone by Stone jewelry can be repaired, depending on the type of piece and repair.

    This repair can be subject to budget if:

    • The damage of caused by misuse;
    • The piece exceeds two years warranty;
    • The customer has no proof of purchase.

    Stone by Stone doesn't make repair on other brands pieces.

  • Which care should I take with my Stone by Stone jewelry?

    Stone by Stone provides a guide to take care of your jewelry so that they remain in their original condition for the longest possible time. See General Care.
  • How to consult the daily price of noble metals?

    You can consult the daily price of precious metals on kitco.com or lbma.org.uk
    This information is also available on the Banco de Portugal website.