Exchanges and Returns

30 days to change your mind

Stone by Stone accepts refunds on purchases made in our online store within 15 days and exchanges within 30 days.

To make the refund / exchange , the purchased product must present the original purchase conditions and must be accompanied by the order ID.

You can also change and return your products in our stores, with no costs.

The refunds are made in the same payment method as the order.

Please send us an email with your refund request and we will let you know how you can send us the package. (
The return costs will be charged from you from the value of the refund.

If you want you can also send the package directly by your own to our adress:

Shipping Address:
Av. do Forte nr 8
Edificio Pujol, fração i2
2790-072 Carnaxide

Customized items cannot be returned nor exchanged.

The Gift Card cannot be returned or exchanged and therefore is not reimbursable.

Personal Sales Assistant

You can contact our sales support for any question related to your online purchase

  • Refunds and Exchanges
  • Sizes
  • Stock of articles
  • Shipment orders