Exchanges and Returns

30 days to change your mind

Stone by Stone accepts refunds on purchases made in our online store within 15 days and exchanges within 30 days.

Christmas Special Period: All orders placed between November 10 and December 31, can be changed or returned order until 2023 January 15


To make the refund / exchange , the purchased product must present the original purchase conditions and must be accompanied by the order ID.

You can also change and return your producys in our stores, with no costs.

The refunds are made in the same payment method as the order.

Please send us an email with your refund request and we will let you know how you can send us the package. ([email protected])
If you live in Portugal or Spain you can choose a CTT Pick Me Point (3€) and deliver the package. If you live in another european country you can choose a DPD Pick Up Point (6€).
The return costs will be charged from you from the value of the refund.

If you want you can also send the package directly by your own to our adress:

Shipping Address:
Av. do Forte nr 8
Edificio Pujol, fração i2
2790-072 Carnaxide


Personal Sales Assistant


You can contact our sales support for any question related to your online purchase

  • Refunds and Exchanges
  • Sizes
  • Stock of articles
  • Shipment orders