Terms & Conditions

These Terms and Conditions consist of the following sections.

  • Products

    All products sold by Stone by Stone, Comércio de Minerais e Gemas, Lda. (NIPC: 506066789) are new and genuine, in compliance with Portuguese legislation. Prices are expressed in Euros (EUR) and include VAT at the legal rate in force.

    Stone by Stone is registered with INCM - Contrastaria de Lisboa with registration N. L210558.

    Pursuant to Article 63 of the new RJOC law, Law No. 98/2015 of 18 August, we inform that the daily prices for gold, silver, platinum and palladium can be consulted at: http: // www .aorp.pt / quotes.php

    We also provide the chart of the marks of the official model, issued by INCM. Stone by Stone is registered with INCM - Contrastaria de Lisboa as license L210558 required for our activity, as required by law.

    All products that are lacking are legally marked.

    In case of doubt about the authenticity of the brands, it is possible to use, for verification purposes, the services of the Contrast Offices.

  • Responsibilities

    Stone by Stone is not responsible for losses caused to the Client during the use of the Internet network, such as: interference, external intrusions, interruptions, computer viruses, malfunctions or disconnections of the computer system or any other case of force majeure.
  • Customer / User obligations

    The Customer / User must comply with these general conditions and respect them. In particular, it undertakes to fulfill the following obligations:

    Save and do not disclose your Username and Password for authentication in the Online Store, in order to prevent third parties from accessing your account;

    Do not use false identities;

    Providing personal data and correct addresses, so that Stone by Stone can properly process orders;

    The Client is responsible for the veracity of the data communicated to Stone by Stone and undertakes to communicate any changes to them.

    Stone by Stone declines any responsibility for any delay or impossibility of processing the order, namely in the act of delivery, due to error or insufficiency of the data communicated by the Customer.

  • Making and online order

    To make purchases through the Stone by Stone Online Store http://www.stonebystone.pt/ it is necessary to create a user account.

    After browsing the categories of interest to the user, clicking on the products to view the details, just click on the “Add to cart” button to add the products you want to purchase to the “Cart”.

    You must follow all steps of the purchase so that it is successfully completed. Stone by Stone informs that the prices charged in the Online Store are exclusive to Stone by Stone and that they may vary from prices in the physical store of Stone by Stone.

    The validation of the order assumes that the Customer has become aware of and accepts the General Conditions of Sale.

    The data recorded by Stone by Stone, Lda. Are evidence of the set of transactions carried out between Stone by Stone, Comércio de Minerais and Gemas Lda. And the Client. It is Stone by Stone's responsibility to file the electronic document in which the contract is formalized and keep it accessible.

    As soon as you finish your purchase, you will receive an automatic email confirming the transaction. If the data is not correct, you should immediately request a change, or even, the cancellation of the purchase made.

  • Payment Method

    Stone by Stone offers credit card, Paypal, bank transfer and ATM.

    In case of selecting bank transfer or ATM, you will receive the data to make the payment via e-mail, and if you choose bank transfer, you must send proof of payment to the e-mail assistentevendas@stonebystone.pt followed by the reference of your order .

    Payments against Refunds - Shipments or receipts of orders, exchanges or returns are not accepted with the payment service for collection / counter-refund.

  • Product availability

    All products are subject to existing stock. In the event of a temporary or permanent stockout, the customer will be informed and whenever possible an alternative of products with similar characteristics is suggested. If it is not possible, the money will be returned in full, without any additional cost.

    All prices indicated are in Euros with VAT included at the legal rate in force, with an invoice for the products purchased with the order being sent.

  • Shipping Costs

    Portugal — €3.95

    UK — €6.00

    European Union — €5.00

    All other countries — €7.00

    The product is carefully packaged to avoid damage during transport to ensure full customer satisfaction.
  • Returns and Exchanges

    30 days to change your mind.

    Stone by Stone accepts returns on purchases made in our online store within 15 days and exchanges within 30 days.

    In physical stores, we only allow the exchange of an item purchased in the online store within 15 days.

    Online shop

    The product to be returned must be accompanied by all its accessories and documents and must be in the same conditions as it was upon purchase, with no signs of usage.

    In the case of an offer being associated with the product, the offer must also be returned under the same conditions as the riginal product.

    If the offer is dependant on a minimum value of acquired articles, a partial return equally determines the return of the offer, as long as the value of the returned articles is less than the minimum value required to be eligible for the siad offer.

    To make the exchange / return, the purchased product must present the original purchase conditions and must be accompanied by the receipt.

    Payments against Refunds - Shipments or receipts of orders, exchanges or returns are not accepted with the payment service for collection / counter-refund.

    If the exchange / return is caused by a defect in the item, after receiving the item and checking it, Stone by Stone assumes the shipping costs.

    Address for sending exchanges and returns:

    Avenida do Forte nº8

    Edifício Pujol, fração i2,

    2790-072 Carnaxide


    Refund Period

    Refunds take place when requested within 14 week ays after the reception of the article(s). When an article has an offer associated, the refund is dependant on the returns of the offer, if such return is required inthe Returns Policy. Should the offer not be returned, its value will be deducted from the refund.

    Once the refund process is concluded, a confirmation email will be sent.

    The date on which the transferred refund money is available to the customer depends on the banking institution of the costumer.

  • Warranty and after-sales service

    The Stone by Stone warranty is valid for 2 years from the date of purchase.

    During the warranty period, the product that has a manufacturing defect will be repaired free of charge or will be replaced by a similar model, in the event that its repair is not possible. The product must be accompanied by the respective purchase invoice.

    Excluded from the guarantee are materials subject to deterioration, oxidation, loss or loss, defects caused by blows, improper use, improper maintenance and cleaning, negligence, improper handling, modifications, unauthorized repairs, accidents or normal wear and tear.

  • Applicable legislation

    These general conditions are governed by Portuguese law and concern the sale of products in the online store of Stone by Stone, Comércio de Minerais e Gemas, Lda.

    In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr

    For more information, consult the Consumer Portal at www.consumidor.pt.

    If the consumer wishes, he can make a complaint regarding Stone by Stone, Comércio de Minerais e Gemas, Lda at www.livroreclamacoes.pt.